Operations Management

Strictly adheres to standard usage rules of written English using paragraphs and sentence rather than bullets, including but not limited to capitalization, punctuation, run-on sentences, missing or extra words, stylistic errors, spelling and grammatical errors. No jargon used. No writing errors noted.

(9 – 10)

 

8.5 points

Excellently adheres to standard usage of mechanics: conventions of written English, including capitalization, punctuation, and spelling. One – three errors noted.

(8 – 8.9)

 

 

7.5 points

Satisfactorily adheres to standard usage rules of mechanics: conventions of English, including capitalization, punctuation, and spelling. Four to seven errors noted.

(7 – 7.9)

 

 

6.5 points

Minimally adheres to standard usage rules of mechanics: conventions of written English, including capitalization, punctuation, and spelling. More than 7 errors found.

(6 – 6.9)

 

 

0 points

Does not adhere to standard usage rules of mechanics: conventions of written English largely incomprehensible, or errors are too plentiful to count.

(0 – 5.9)

/ 10

APA Style (6th ed.) (5%)

5 points

No APA style or usage errors; Proper citation of source material is used throughout paper; Reference titles follow APA with only the first word, the first word after a colon and proper nouns capitalized.

(4.5 – 5)

 

4.25 points

Uses in-text citations and reference list but 1 – 2 APA style errors noted or fails to use APA citations when appropriate 1-2 times.

(4 – 4.4)

 

 

 

 

3.75 points

Uses in-text citations and reference lists; but 3 – 4 APA style errors  noted or fails to use APA citations when appropriate 3 – 4 times.

(3.5 – 3.9)

 

 

 

3.25 points

Attempts in-text citations and reference lists; but 5 – 6 times style errors noted or fails to use APA citations when appropriate 5-6 times.  Seldom uses APA.

(3 – 3.4)

 

 

0 points

No attempt at APA style; or attempts either in-text citations or reference list but omits the other.

(0 – 2.99)

Bottom of Form

COURSE MATERIALS

Theme 1:  What is leading?

Professor Warren G. Bennis stated that “leaders are people who do the right thing; managers are people who do things right.”  It is true that when we manage we must ensure processes are followed safely and accurately to attain the highest possible efficiency, but we also must remember to set the tone for how our employees will go about doing their jobs.  Leaders set that tone by being the example of how to interact within the organization.

· Why It Matters: Leadership

· Leadership

· What Makes an Effective Leader?

· Effective vs. Poor Leadership

· Situational Theories of Leadership

· Transformational and Transactional Theories of Leadership

· Putting It Together: Leadership

Theme 2:  The manager must be able to make decisions, solve problems, communicate, motivate employees, and lead teams toward the completion of tasks. This is often done as part of the leading function.  This week students learn about leading and motivating employees.

· Why It Matters: Motivation

· The Importance of Employee Motivation

· Needs-Based Theories of Motivation

· Process-Based Theories of Motivation

· Job Characteristics that Affect Motivation

· Goal-Setting Theory

· Reinforcement Theory

· Manager’s Role in Promoting Motivation

· Putting It Together: Motivation

Theme 1:  The manager must be able to make decisions, solve problems, communicate, motivate employees, and lead teams toward the completion of tasks. This is often done as part of the leading function.  This week students learn about leading and communication.

· Why It Matters: Communication

· Communication and Management

· Typical Communication Flows

· Barriers to Effective Communication

· Channels of Business Communication

· Putting It Together: Communication

· Why It Matters: Decision Making

· Barriers to Individual Decision Making and Styles of Decision Making

· Rational Decision Making vs. Other Types of Decision Making

 

Theme 2:  We are working in an environment where constant change has become the norm in business.

Change is the natural process any organization will go through in today’s fast moving marketplace.   The world as we know it is constantly undergoing change but so is technology, customer trends, world affairs, and the economy.  The organization that is not willing to adapt to this ever-changing business climate and embrace frequent change will be left like the dinosaurs; extinct. When it is time for your organization to make a change you will need to have people in place that can help not just the organization navigate through the complexities, but also to help the personnel understand the need for change and embrace the challenges that may lie ahead during the process.  This person will be your Change Agent, and they will be a critical component.

We discovered the need for change and having good personnel in place to help navigate the challenges during change this week; but that ability to help others navigate change stems from developing strong communication skills.

· Adapting and Innovating

· Technology and Innovation

· Managing Change For Organizations

· Managing Change For Employees

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