CHCCCS011 MEET PERSONAL SUPPORT NEEDS ASSESSMENT
ASSESSMENT INFORMATION for students
Throughout your training we are committed to your learning by providing a training and assessment framework that ensures the knowledge gained through training is translated into practical on the job improvements.
You are going to be assessed for:
Your skills and knowledge using written and observation activities that apply to your workplace.
Your ability to apply your learning.
Your ability to recognise common principles and actively use these on the job.
All of your assessment and training is provided as a positive learning tool. Your assessor will guide your learning and provide feedback on your responses to the assessment materials until you have been deemed competent in this unit.
How you will be assessed
The process we follow is known as competency-based assessment. This means that evidence of your current skills and knowledge will be measured against national standards of best practice, not against the learning you have undertaken either recently or in the past. Some of the assessment will be concerned with how you apply your skills and knowledge in your workplace, and some in the training room as required by each unit.
The assessment tasks have been designed to enable you to demonstrate the required skills and knowledge and produce the critical evidence to successfully demonstrate competency at the required standard.
Your assessor will ensure that you are ready for assessment and will explain the assessment process. Your assessment tasks will outline the evidence to be collected and how it will be collected, for example; a written activity, case study, or demonstration and observation.
The assessor will also have determined if you have any special needs to be considered during assessment. Changes can be made to the way assessment is undertaken to account for special needs and this is called making Reasonable Adjustment.
What happens if your result is ‘Not Yet Competent’ for one or more assessment tasks?
Our assessment process is designed to answer the question “has the desired learning outcome been achieved yet?” If the answer is “Not yet”, then we work with you to see how we can get there.
In the case that one or more of your assessments has been marked ‘NYC’, your trainer will provide you with the necessary feedback and guidance, in order for you to resubmit your responses.
What if you disagree on the assessment outcome?
You can appeal against a decision made in regards to your assessment. An appeal should only be made if you have been assessed as ‘Not Yet Competent’ against a specific unit and you feel you have sufficient grounds to believe that you are entitled to be assessed as competent. You must be able to adequately demonstrate that you have the skills and experience to be able to meet the requirements of units you are appealing the assessment of.
Your trainer will outline the appeals process, which is available to the student. You can request a form to make an appeal and submit it to your trainer, the course coordinator, or the administration officer. The RTO will examine the appeal and you will be advised of the outcome within 14 days. Any additional information you wish to provide may be attached to the appeal form.
What if I believe I am already competent before training?
If you believe you already have the knowledge and skills to be able to demonstrate competence in this unit, speak with your trainer, as you may be able to apply for Recognition of Prior Learning (RPL).
Assessors need to be aware of their responsibilities and carry them out appropriately. To do this they need to:
Ensure that participants are assessed fairly based on the outcome of the language, literacy and numeracy review completed at enrolment.
Ensure that all documentation is signed by the student, trainer, workplace supervisor and assessor when units and certificates are complete, to ensure that there is no follow-up required from an administration perspective.
Ensure that their own qualifications are current.
When required, request the manager or supervisor to determine that the student is ‘satisfactorily’ demonstrating the requirements for each unit. ‘Satisfactorily’ means consistently meeting the standard expected from an experienced operator.
When required, ensure supervisors and students sign off on third party assessment forms or third party report.
Follow the recommendations from moderation and validation meetings.
How should I format my assessments?
Your assessments should be typed in a 11 or 12 size font for ease of reading. You must include a footer on each page with the student name, unit code and date. Your assessment needs to be submitted as a hardcopy or electronic copy as requested by your trainer.
How long should my answers be?
The length of your answers will be guided by the description in each assessment, for example:
Type of Answer
4 typed lines = 50 words, or
5 lines of handwritten text
8 typed lines = 100 words, or
10 lines of handwritten text = of a foolscap page
500 words = 1 page typed report, or
50 lines of handwritten text = 1foolscap handwritten pages
1,000 words = 2 page typed report
100 lines of handwritten text = 3 foolscap handwritten pages
2,000 words = 4 page typed report
200 lines of handwritten text = 6 foolscap handwritten pages
How should I reference the sources of information I use in my assessments?
Include a reference list at the end of your work on a separate page. You should reference the sources you have used in your assessments in the Harvard Style. For example:
Website Name – Page or Document Name, Retrieved insert the date. Webpage link.
For a book: Author surname, author initial Year of publication, Title of book, Publisher, City, State
The following table shows you how to achieve a satisfactory result against the criteria for each type of assessment task.
You will receive an overall result of Competent or Not Yet Competent for the unit. The assessment process is made up of a number of assessment methods. You are required to achieve a satisfactory result in each of these to be deemed competent overall. Your assessment may include the following assessment types.
All questions answered correctly
Incorrect answers for one or more questions
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace
Answers do not address the question in full. Does not refer to appropriate or correct sources.
Third Party Report
Supervisor or manager observes work performance and confirms that you consistently meet the standards expected from an experienced operator
Could not demonstrate consistency. Could not demonstrate the ability to achieve the required standard
The assessor will mark the activity against the detailed guidelines/instructions
Does not follow guidelines/instructions
Attachments if requested are attached
Requested supplementary items are not attached
All requirements of the written activity are addressed/covered.
Response does not address the requirements in full; is missing a response for one or more areas.
Responses must refer to appropriate sources from your workbook and/or workplace
One or more of the requirements are answered incorrectly.
Does not refer to or utilise appropriate or correct sources of information
All elements, criteria, knowledge and performance evidence and critical aspects of evidence, are demonstrated at the appropriate AQF level
Could not demonstrate elements, criteria, knowledge and performance evidence and/or critical aspects of evidence, at the appropriate AQF level
All comprehension questions answered correctly; demonstrating an application of knowledge of the topic case study.
Lack of demonstrated comprehension of the underpinning knowledge (remove) required to complete the case study questions correctly. One or more questions are answered incorrectly.
Answers address the question in full; referring to appropriate sources from your workbook and/or workplace
Answers do not address the question in full; do not refer to appropriate sources.
Assessment cover sheet
Assessment Cover Sheet
Is the Student ready for assessment?
Has the assessment process been explained?
Does the Student understand which evidence is to be collected and how?
Have the Student’s rights and the appeal system been fully explained?
Have you discussed any special needs to be considered during assessment?
The following documents must be completed and attached
Written Activity Checklist
The student will complete the written activity provided to them by the assessor.
The Written Activity Checklist will be completed by the assessor.
Observation / Demonstration
The student will demonstrate a range of skills and the assessor will observe where appropriate to the unit.
The Observation Checklist will be completed by the assessor.
The student will answer a range of questions either verbally or written.
The Questioning Checklist will be completed by the assessor.
I agree to undertake assessment in the knowledge that information gathered will only be used for professional development purposes and can only be accessed by the RTO:
Overall Outcome Competent Not yet Competent
For this assessment, you will need to perform the following tasks. These tasks will need to be completed and submitted in a professional, word processed, format. Each task must be 500 words minimum in length.
For this task you will require a personal care support plan for a client.
1. Using the personal care support plan you have been provided with, discuss how you would go about determining the personal support requirements of the client, describe the strategies you would employ to maximise client participation, explain how you would provide personal support and address the workplace reporting and documentation you would involve in the process.
2. In your discussion, include the personal support needs of the client in regards to at least two of the following:
a. Bed bathing
b. Dressing, undressing and grooming
c. Eating and drinking using appropriate feeding techniques
d. Oral hygiene
g. Toileting and the use of continence aids
h. Using aids and equipment including devices used by the person
i. Transferring the client between bed and chair
j. Transferring the client in and out of car
k. Falls recovering
3. What are the different contexts for provision of personal support and impacts on the way services are provided?
4. Discuss the role and responsibilities of the personal support providers and workers.
5. Discuss the concepts of enablement and re-ablement.
6. What is the duty of care?
7. Briefly discuss work health and safety, including manual handling
8. What are the basics of:
a. Body hygiene
c. Oral hygiene
d. Human body system
9. What are the personal safety and security risks associated with provision of personal support and strategies to minimise those risks?
10. Discuss the features, functions and safe use of equipment and aids used in provision of personal support and devices used by the person including the importance of adjusting equipment and aids to the needs of the individual.
11. Discuss the techniques for completing at least two physical support routines.
12. Discuss the infection control procedures.
13. What reporting technologies can be used in an organisation?
The following questions may be answered verbally with your assessor or you may write down your answers. Please discuss this with your assessor before you commence. Short Answers are required which is approximately 4 typed lines = 50 words, or 5 lines of handwritten text.
Your assessor will take down dot points as a minimum if you choose to answer them verbally.
Answer the following questions either verbally with your assessor or in writing.
1. What does a care plan outline?
2. What are some of the aspects you will be involved in as a care worker when dealing with client care?
3. What emotional responses may be included when clients start to need assistance maintaining their own level of personal care?
4. When dealing with clients from different cultural backgrounds what can you do to make yourself more aware of their needs?
5. What are the five basic sensory systems of a person?
6. What are some of the risks you may need to consider when caring for clients?
7. How can you boost client’s self-esteem and sense of worth?
8. What must you do when interacting with a client for the first time or after any changes that may have occurred?
9. How can you prompt clients to finish cleaning their own teeth or bathing themselves?
10. How can you safely prepare for each task when providing personal support?
11. What other technical tasks may you be required to assist with?
12. What can be the reason for being unable to provide the service required for your client?
13. What are two ways of reporting variations and concerns about your client’s health to your supervisor?
14. Why is the care plan regularly reviewed?
15. Who are you allowed to discuss your client with?
16. Why does reporting need to be completed in the correct way and the right people informed of any changes?
17. What does the The Privacy Act 1988 and subsequent amendments (2012) highlight?
18. How are hard copy files containing information about clients destroyed?
Developed by Enhance Your Future Pty Ltd 11 CHCCCS011 – Meet personal support needs Version 2 Course code and name