Leadership skills that might help the supervisor resolve the issue.
The issue is a child, Daniel has been placed in the program by his mother. The mother leans Daniel had no knowledge of how drugs got into his back pack, but the mother wants to teach a lesson of consequences. It has been bought to the mother attention the purpose of the program, but the mother insist Daniel remain in the program. The mothers insistence is regardless of staff advice the program may not be a good fit for the program which can cause him more harm than good.
Northouse explains, skilled leaders are competent people who know the means and methods for carrying out their responsibilities (Northouse, 2018, pg. 5). Skills that may help the supervisor with this issue are administrative skills, interpersonal skills and conceptual skills. With administrative skills the supervisor can offer technical competence by providing the mother with competent knowledge and statics of the effects on children when placed in programs that are not a good fit for them. With good interpersonal skills help Daniel with communicating to his mother what really happened at school with the marijuana, in addition the ability to communicate with the mother. Conceptual skills assist with problem solving while understanding the parents fears, assist with an alternate plan to help Daniel and satisfy the mother.
Most challenging aspect of this situation
The challenging aspect of this situation is telling a parent about raising their child and this action may cause harm when the parent feels they are doing what is right. The parent in this situation wants to teach the child a lesson, although he has done nothing wrong.
If I were the supervisor in this case
In this situation administrative skills, interpersonal skills and conceptual skills are very important to get the parent to hear you with putting them in defense mode. Most parents think they are doing what is best for their child. Interpersonal skills provide the ability to communicate from a level within yourself which is inviting and understanding. As the cliché goes, “it’s not what you say it’s how you say it”. I would help the mother understand, yes there are consequences for our actions, but do we want Daniel to learn there are consequences even when you’re not wrong. I would ask her to allow the message to fit punishment. In this case Daniel is receiving punishment for something he adamant that he did not do. The long-term effects of placing Daniel in this program may not be what was desired.
Lauffer, A. (2011). Understanding Your Social Agency, 3rd Edition. [MBS Direct]. Retrieved from https://mbsdirect.vitalsource.com/#/books/9781452239460/
Northouse, P. G. (2018). Introduction to Leadership: Concepts and Practice, 4th Edition. [MBS Direct]. Retrieved from https://mbsdirect.vitalsource.com/#/books/9781506378350/
Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader]. “Social Work Supervision, Leadership, and Administration: The Phoenix House” (pp. 82–84)
Colleague 2: Sandra
An analysis of the supervisor’s role in the Phoenix House case studies and identify leadership skills that might help the supervisor resolve the issue.
This is a very touching story Daniel has been placed in a program that appears to do more harm than good. His mother Lisa doesn’t understand that in order to be in a program like Phoenix House the student must be on the point of throwing out or on long-term suspension from their school, usually due to disciplinary issues. A good supervisor must be able to lead as well as listened to the ones she supervises in order to get an in-depth of any issues that may arise with the students.
As the supervisor, I believe she must have good leadership skill and management as well. In her leadership role, she can lead as well as learn from her followers (Northouse, 2013). She did the appropriate thing by respecting her followers (Social workers and interns). Leadership comprises of attention to mutual goals. Leaders direct their energies toward individuals who are trying to achieve something together (Northouse, 2013).
In this case, the supervisor and her followers are working together to make changes for Daniel and to get his mother to understand that his placement at Phoenix House is not a good fit for him. Rost, 1991, believes that it also increases the possibility that leaders and followers wiJI work together toward a common good. When consideration is given to common goals this gives leadership an ethical implication because it stresses the need for leaders to work with followers to achieve particular goals.
Identify which aspect of this situation would be most challenging for you if you were the supervisor.
The part of this situation that would be more challenging for me is to get Daniel’s mother to understand why the program is going to do more harm to Daniel than good because it appears she really believes that where he belongs. Whenever an individual is so strong in their belief it is harder to bring something across to them. The hardest part is that his mother (Lisa), does not understand the nature of the program.
Finally, explain how you would use leadership skills to proceed if you were the supervisor.
I would use leadership and power to influence Lisa. People have power when they have the ability to affect others’ beliefs, attitudes, and courses of action (Northouse, 2013). By doing this, I would be using the resource of power to effect change in others. As the supervisor, I believe that I possess the two power that most organization have which is position power and personal power. My personal power is the ability I have to make an impact on people. Position power is the role that I have in the company as a supervisor combining these two I am bound to make an impact on Lisa.
Northouse, P., G., (2013), Leadership. Theory and Practice (6th. Ed). Los Angeles. Sage Publications
Chapter 1 “Introduction” (PP. 1 -17)
Northouse, P. G. (2018). Introduction to leadership: Concepts and practice (4th Ed.). Washington, DC: Sage.
o Chapter 1, “Understanding Leadership” (pp. 1–18)
Plummer, S.-B., Makris, S., & Brocksen, S. M. (Eds.). (2014b). Social work case studies: Concentration year. Baltimore, MD: Laureate International Universities Publishing [Vital Source e-reader].