Computer Science

Case Study 2: Design Process

You  have recently started your own software design company. You discover  that your local DMV is looking to build a system that will allow  receptionists to check customers in quickly. They would like for the  system to allow customers to self-check-in during busy times, but have  receptionists check customers in the rest of the time. Your company puts  a bid in for the project and wins.  Read the article located at http://www.bcs.org/upload/pdf/ewic_hc07_lppaper18.pdf.   Write a four to five (4-5) page paper in which you:

  1. Suggest the prototyping technique you would use for this system and support your rationale.
  2. Create a management plan containing eight to ten (8-10) stages for proper design of such a system.
  3. Explain each stage of the management plan and justify your rationale.
  4. Estimate the length of time it will take to complete each stage of the management plan.
  5. Compare and contrast the self-check-in interface with the interface a receptionist would use.
  6. Use  Microsoft Visio or an open source alternative, Dia, to create a total  of two (2) graphical representations of your proposed interfaces, one  (1) for the self-check-in and one (1) for the receptionist. Note: The  graphically depicted solution is not included in the required page  length.
  7. Use at least three (3) quality resources in this  assignment. Note: Wikipedia and similar Websites do not qualify as  quality resources.

Your assignment must follow these formatting requirements:

  • Be  typed, double spaced, using Times New Roman font (size 12), with  one-inch margins on all sides; citations and references must follow APA  or school-specific format. Check with your professor for any additional  instructions.
  • Include a cover page containing the title of the  assignment, the student’s name, the professor’s name, the course title,  and the date. The cover page and the reference page are not included in  the required assignment page length.
  • Include charts or diagrams  created in Excel, Visio, MS Project, or one of their equivalents such  as Open Project, Dia, and OpenOffice. The completed diagrams/charts must  be imported into the Word document before the paper is submitted.

The specific course learning outcomes associated with this assignment are:

  • Analyze and evaluate interface design models.
  • Develop an interface design plan that addresses and solves a proposed business problem.
  • Use technology and information resources to research issues in human-computer interaction.
  • Write clearly and concisely about HCI topics using proper writing mechanics and technical style conventions.

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