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Project Management Institute

A Guide to the Project MAnAGeMent Body of KnowledGe (PMBOK® Guide) – Fifth Edition

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A guide to the project management body of knowledge (PMBOK® guide). — Fifth edition. pages cm Includes bibliographical references and index. ISBN 978-1-935589-67-9 (pbk. : alk. paper)

1. Project management. I. Project Management Institute. II. Title: PMBOK guide.

HD69.P75G845 2013 658.4’04–dc23 2012046112

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I©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition

TABLE OF CONTENTS

tABle of contents 1. IntroductIon ……………………………………………………………………………………………………… 1

1.1 Purpose of the PMBOK® Guide …………………………………………………………………….. 2 1.2 What is a Project? ………………………………………………………………………………………… 3

1.2.1. the relationships Among Portfolios, Programs, and Projects ……………….. 4 1.3 What is Project Management? ……………………………………………………………………….. 5 1.4 relationships Among Portfolio Management, Program Management, Project

Management, and organizational Project Management ……………………………………. 7 1.4.1 Program Management ……………………………………………………………………….. 9 1.4.2 Portfolio Management ………………………………………………………………………… 9 1.4.3 Projects and Strategic Planning ………………………………………………………… 10 1.4.4 Project Management office ………………………………………………………………. 10

1.5 relationship Between Project Management, operations Management, and organizational Strategy ……………………………………………………………………………….. 12

1.5.1 operations and Project Management …………………………………………………. 12 1.5.2 organizations and Project Management …………………………………………….. 14

1.6 Business Value …………………………………………………………………………………………… 15 1.7 role of the Project Manager …………………………………………………………………………. 16

1.7.1 responsibilities and competencies of the Project Manager …………………. 17 1.7.2 Interpersonal Skills of a Project Manager …………………………………………… 17

1.8 Project Management Body of Knowledge ……………………………………………………… 18

2. orGAnIZAtIonAL InFLuEncES And ProJEct LIFE cYcLE ………………………………………. 19

2.1 organizational Influences on Project Management ………………………………………… 20 2.1.1 organizational cultures and Styles ……………………………………………………. 20 2.1.2 organizational communications ……………………………………………………….. 21 2.1.3 organizational Structures …………………………………………………………………. 21 2.1.4 organizational Process Assets ………………………………………………………….. 27 2.1.5 Enterprise Environmental Factors ……………………………………………………… 29

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TABLE OF CONTENTS

2.2 Project Stakeholders and Governance ………………………………………………………….. 30 2.2.1 Project Stakeholders ………………………………………………………………………… 30 2.2.2 Project Governance ………………………………………………………………………….. 34 2.2.3 Project Success ……………………………………………………………………………….. 35

2.3 Project team ………………………………………………………………………………………………. 35 2.3.1 composition of Project teams …………………………………………………………… 37

2.4 Project Life cycle ………………………………………………………………………………………… 38 2.4.1 characteristics of the Project Life cycle …………………………………………….. 38 2.4.2 Project Phases …………………………………………………………………………………. 41

3. ProJEct MAnAGEMEnt ProcESSES ……………………………………………………………………. 47

3.1 common Project Management Process Interactions ………………………………………. 50 3.2 Project Management Process Groups …………………………………………………………… 52 3.3 Initiating Process Group ………………………………………………………………………………. 54 3.4 Planning Process Group ………………………………………………………………………………. 55 3.5 Executing Process Group …………………………………………………………………………….. 56 3.6 Monitoring and controlling Process Group ……………………………………………………. 57 3.7 closing Process Group ………………………………………………………………………………… 57 3.8 Project Information ……………………………………………………………………………………… 58 3.9 role of the Knowledge Areas ……………………………………………………………………….. 60

4. ProJEct IntEGrAtIon MAnAGEMEnt ………………………………………………………………….. 63

4.1 develop Project charter ………………………………………………………………………………. 66 4.1.1 develop Project charter: Inputs …………………………………………………………. 68 4.1.2 develop Project charter: tools and techniques …………………………………… 71 4.1.3 develop Project charter: outputs ………………………………………………………. 71

4.2 develop Project Management Plan ……………………………………………………………….. 72 4.2.1 develop Project Management Plan: Inputs …………………………………………. 74 4.2.2 develop Project Management Plan: tools and techniques …………………… 76 4.2.3 develop Project Management Plan: outputs ……………………………………….. 76

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TABLE OF CONTENTS

4.3 direct and Manage Project Work ………………………………………………………………….. 79 4.3.1 direct and Manage Project Work: Inputs ……………………………………………. 82 4.3.2 direct and Manage Project Work: tools and techniques ……………………… 83 4.3.3 direct and Manage Project Work: outputs ………………………………………….. 84

4.4 Monitor and control Project Work ………………………………………………………………… 86 4.4.1 Monitor and control Project Work: Inputs …………………………………………… 88 4.4.2 Monitor and control Project Work: tools and techniques …………………….. 91 4.4.3 Monitor and control Project Work: outputs ………………………………………… 92

4.5 Perform Integrated change control ………………………………………………………………. 94 4.5.1 Perform Integrated change control: Inputs ………………………………………… 97 4.5.2 Perform Integrated change control: tools and techniques ………………….. 98 4.5.3 Perform Integrated change control: outputs ………………………………………. 99

4.6 close Project or Phase ………………………………………………………………………………. 100 4.6.1 close Project or Phase: Inputs …………………………………………………………. 102 4.6.2 close Project or Phase: tools and techniques …………………………………… 102 4.6.3 close Project or Phase: outputs ………………………………………………………. 103

5. ProJEct ScoPE MAnAGEMEnt ………………………………………………………………………….. 105

5.1 Plan Scope Management ……………………………………………………………………………. 107 5.1.1 Plan Scope Management: Inputs ……………………………………………………… 108 5.1.2 Plan Scope Management: tools and techniques ……………………………….. 109 5.1.3 Plan Scope Management: outputs …………………………………………………… 109

5.2 collect requirements ………………………………………………………………………………… 110 5.2.1 collect requirements: Inputs ………………………………………………………….. 113 5.2.2 collect requirements: tools and techniques ……………………………………. 114 5.2.3 collect requirements: outputs ………………………………………………………… 117

5.3 define Scope …………………………………………………………………………………………….. 120 5.3.1 define Scope: Inputs ………………………………………………………………………. 121 5.3.2 define Scope: tools and techniques ………………………………………………… 122 5.3.3 define Scope: outputs …………………………………………………………………….. 123

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TABLE OF CONTENTS

5.4 create WBS ………………………………………………………………………………………………. 125 5.4.1 create WBS: Inputs ………………………………………………………………………… 127 5.4.2 create WBS: tools and techniques ………………………………………………….. 128 5.4.3 create WBS: outputs ………………………………………………………………………. 131

5.5 Validate Scope ………………………………………………………………………………………….. 133 5.5.1 Validate Scope: Inputs ……………………………………………………………………. 134 5.5.2 Validate Scope: tools and techniques ……………………………………………… 135 5.5.3 Validate Scope: outputs ………………………………………………………………….. 135

5.6 control Scope …………………………………………………………………………………………… 136 5.6.1 control Scope: Inputs ……………………………………………………………………… 138 5.6.2 control Scope: tools and techniques ……………………………………………….. 139 5.6.3 control Scope: outputs …………………………………………………………………… 139

6. ProJEct tIME MAnAGEMEnt …………………………………………………………………………….. 141

6.1 Plan Schedule Management ……………………………………………………………………… 145 6.1.1 Plan Schedule Management: Inputs …………………………………………………. 146 6.1.2 Plan Schedule Management: tools and techniques …………………………… 147 6.1.3 Plan Schedule Management: outputs ………………………………………………. 148

6.2 define Activities ………………………………………………………………………………………… 149 6.2.1 define Activities: Inputs ………………………………………………………………….. 150 6.2.2 define Activities: tools and techniques ……………………………………………. 151 6.2.3 define Activities: outputs ……………………………………………………………….. 152

6.3 Sequence Activities …………………………………………………………………………………… 153 6.3.1 Sequence Activities: Inputs …………………………………………………………….. 154 6.3.2 Sequence Activities: tools and techniques ………………………………………. 156 6.3.3 Sequence Activities: outputs …………………………………………………………… 159

6.4 Estimate Activity resources ………………………………………………………………………. 160 6.4.1 Estimate Activity resources: Inputs …………………………………………………. 162 6.4.2 Estimate Activity resources: tools and techniques …………………………… 164 6.4.3 Estimate Activity resources: outputs ………………………………………………. 165

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6.5 Estimate Activity durations ………………………………………………………………………… 165 6.5.1 Estimate Activity durations: Inputs ………………………………………………….. 167 6.5.2 Estimate Activity durations: tools and techniques ……………………………. 169 6.5.3 Estimate Activity durations: outputs ……………………………………………….. 172

6.6 develop Schedule ……………………………………………………………………………………… 172 6.6.1 develop Schedule: Inputs ……………………………………………………………….. 174 6.6.2 develop Schedule: tools and techniques …………………………………………. 176 6.6.3 develop Schedule: outputs ……………………………………………………………… 181

6.7 control Schedule ………………………………………………………………………………………. 185 6.7.1 control Schedule: Inputs …………………………………………………………………. 187 6.7.2 control Schedule: tools and techniques …………………………………………… 188 6.7.3 control Schedule: outputs ………………………………………………………………. 190

7. ProJEct coSt MAnAGEMEnt ……………………………………………………………………………. 193

7.1 Plan cost Management ……………………………………………………………………………… 195 7.1.1 Plan cost Management: Inputs ………………………………………………………… 196 7.1.2 Plan cost Management: tools and techniques ………………………………….. 198 7.1.3 Plan cost Management: outputs ……………………………………………………… 198

7.2 Estimate costs ………………………………………………………………………………………….. 200 7.2.1 Estimate costs: Inputs ……………………………………………………………………. 202 7.2.2 Estimate costs: tools and techniques ……………………………………………… 204 7.2.3 Estimate costs: outputs ………………………………………………………………….. 207

7.3 determine Budget ……………………………………………………………………………………… 208 7.3.1 determine Budget: Inputs ……………………………………………………………….. 209 7.3.2 determine Budget: tools and techniques …………………………………………. 211 7.3.3 determine Budget: outputs……………………………………………………………… 212

7.4 control costs ……………………………………………………………………………………………. 215 7.4.1 control costs: Inputs ………………………………………………………………………. 216 7.4.2 control costs: tools and techniques ………………………………………………… 217 7.4.3 control costs: outputs ……………………………………………………………………. 225

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TABLE OF CONTENTS

8. ProJEct QuALItY MAnAGEMEnt ……………………………………………………………………….. 227

8.1 Plan Quality Management ………………………………………………………………………….. 231 8.1.1 Plan Quality Management: Inputs ……………………………………………………. 233 8.1.2 Plan Quality Management: tools and techniques ……………………………… 235 8.1.3 Plan Quality Management: outputs ………………………………………………….. 241

8.2 Perform Quality Assurance ………………………………………………………………………… 242 8.2.1 Perform Quality Assurance: Inputs …………………………………………………… 244 8.2.2 Perform Quality Assurance: tools and techniques …………………………….. 245 8.2.3 Perform Quality Assurance: outputs ………………………………………………… 247

8.3 control Quality ………………………………………………………………………………………….. 248 8.3.1 control Quality: Inputs ……………………………………………………………………. 250 8.3.2 control Quality: tools and techniques ……………………………………………… 252 8.3.3 control Quality: outputs ………………………………………………………………….. 252

9. ProJEct HuMAn rESourcE MAnAGEMEnt ………………………………………………………… 255

9.1 Plan Human resource Management ……………………………………………………………. 258 9.1.1 Plan Human resource Management: Inputs ……………………………………… 259 9.1.2 Plan Human resource Management: tools and techniques ……………….. 261 9.1.3 Plan Human resource Management: outputs …………………………………… 264

9.2 Acquire Project team ………………………………………………………………………………… 267 9.2.1 Acquire Project team: Inputs …………………………………………………………… 269 9.2.2 Acquire Project team: tools and techniques …………………………………….. 270 9.2.3 Acquire Project team: outputs ………………………………………………………… 272

9.3 develop Project team ………………………………………………………………………………… 273 9.3.1 develop Project team: Inputs ………………………………………………………….. 274 9.3.2 develop Project team: tools and techniques ……………………………………. 275 9.3.3 develop Project team: outputs ………………………………………………………… 278

9.4 Manage Project team ………………………………………………………………………………… 279 9.4.1 Manage Project team: Inputs ………………………………………………………….. 281 9.4.2 Manage Project team: tools and techniques ……………………………………. 282 9.4.3 Manage Project team: outputs ………………………………………………………… 284

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TABLE OF CONTENTS

10. ProJEct coMMunIcAtIonS MAnAGEMEnt ………………………………………………………. 287

10.1 Plan communications Management ………………………………………………………….. 289 10.1.1 Plan communications Management: Inputs ……………………………………. 290 10.1.2 Plan communications Management: tools and techniques ……………… 291 10.1.3 Plan communications Management: outputs……………………………………296

10.2 Manage communications ………………………………………………………………………… 297 10.2.1 Manage communications: Inputs …………………………………………………… 299 10.2.2 Manage communications: tools and techniques …………………………….. 300 10.2.3 Manage communications: outputs ………………………………………………… 301

10.3 control communications ………………………………………………………………………….. 303 10.3.1 control communications: Inputs ……………………………………………………. 304 10.3.2 control communications: tools and techniques ……………………………… 306 10.3.3 control communications: outputs ………………………………………………….. 307

11. ProJEct rISK MAnAGEMEnt …………………………………………………………………………… 309

11.1 Plan risk Management ……………………………………………………………………………. 313 11.1.1 Plan risk Management: Inputs ………………………………………………………. 314 11.1.2 Plan risk Management: tools and techniques ………………………………… 315 11.1.3 Plan risk Management: outputs ……………………………………………………. 316

11.2 Identify risks ………………………………………………………………………………………….. 319 11.2.1 Identify risks: Inputs ……………………………………………………………………. 321 11.2.2 Identify risks: tools and techniques ……………………………………………… 324 11.2.3 Identify risks: outputs ………………………………………………………………….. 327

11.3 Perform Qualitative risk Analysis …………………………………………………………….. 328 11.3.1 Perform Qualitative risk Analysis: Inputs ……………………………………….. 329 11.3.2 Perform Qualitative risk Analysis: tools and techniques …………………. 330 11.3.3 Perform Qualitative risk Analysis: outputs …………………………………….. 333

11.4 Perform Quantitative risk Analysis …………………………………………………………… 333 11.4.1 Perform Quantitative risk Analysis: Inputs …………………………………….. 335 11.4.2 Perform Quantitative risk Analysis: tools and techniques ………………. 336 11.4.3 Perform Quantitative risk Analysis: outputs …………………………………… 341

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11.5 Plan risk responses ……………………………………………………………………………….. 342 11.5.1 Plan risk responses: Inputs …………………………………………………………. 343 11.5.2 Plan risk responses: tools and techniques …………………………………… 343 11.5.3 Plan risk responses: outputs ……………………………………………………….. 346

11.6 control risks ………………………………………………………………………………………….. 349 11.6.1 control risks: Inputs …………………………………………………………………….. 350 11.6.2 control risks: tools and techniques ………………………………………………. 351 11.6.3 control risks: outputs ………………………………………………………………….. 353

12. ProJEct ProcurEMEnt MAnAGEMEnt ……………………………………………………………. 355

12.1 Plan Procurement Management ……………………………………………………………….. 358 12.1.1 Plan Procurement Management: Inputs ………………………………………….. 360 12.1.2 Plan Procurement Management: tools and techniques ……………………. 365 12.1.3 Plan Procurement Management: outputs ……………………………………….. 366

12.2 conduct Procurements …………………………………………………………………………….. 371 12.2.1 conduct Procurements: Inputs ………………………………………………………. 373 12.2.2 conduct Procurements: tools and techniques ………………………………… 375 12.2.3 conduct Procurements: outputs…………………………………………………….. 377

12.3 control Procurements ……………………………………………………………………………… 379 12.3.1 control Procurements: Inputs ………………………………………………………… 381 12.3.2 control Procurements: tools and techniques ………………………………….. 383 12.3.3 control Procurements: outputs ……………………………………………………… 384

12.4 close Procurements ………………………………………………………………………………… 386 12.4.1 close Procurements: Inputs …………………………………………………………… 388 12.4.2 close Procurements: tools and techniques …………………………………….. 388 12.4.3 close Procurements: outputs ………………………………………………………… 389

13. ProJEct StAKEHoLdEr MAnAGEMEnt …………………………………………………………….. 391

13.1 Identify Stakeholders ………………………………………………………………………………. 393 13.1.1 Identify Stakeholders: Inputs …………………………………………………………. 394 13.1.2 Identify Stakeholders: tools and techniques …………………………………… 395 13.1.3 Identify Stakeholders: outputs ………………………………………………………. 398

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13.2 Plan Stakeholder Management …………………………………………………………………. 399 13.2.1 Plan Stakeholder Management: Inputs …………………………………………… 400 13.2.2 Plan Stakeholder Management: tools and techniques …………………….. 401 13.2.3 Plan Stakeholder Management: outputs …………………………………………. 403

13.3 Manage Stakeholder Engagement …………………………………………………………….. 404 13.3.1 Manage Stakeholder Engagement: Inputs ………………………………………. 406 13.3.2 Manage Stakeholder Engagement: tools and techniques ………………… 407 13.3.3 Manage Stakeholder Engagement: outputs …………………………………….. 408

13.4 control Stakeholder Engagement ……………………………………………………………… 409 13.4.1 control Stakeholder Engagement: Inputs ……………………………………….. 411 13.4.2 control Stakeholder Engagement: tools and techniques …………………. 412 13.4.3 control Stakeholder Engagement: outputs ……………………………………… 413

AnnEX A1 tHE StAndArd For ProJEct MAnAGEMEnt oF A ProJEct …………………….. 417

APPEndIX X1 FIFtH EdItIon cHAnGES …………………………………………………………………… 463

APPEndIX X2 contrIButorS And rEVIEWErS oF tHE PMBOK® Guide – FIFtH EdItIon ………………………………………………………………………………………………………. 483

APPEndIX X3 IntErPErSonAL SKILLS ……………………………………………………………………. 513

rEFErEncES ………………………………………………………………………………………………………… 521

GLoSSArY ……………………………………………………………………………………………………………. 523

IndEX ………………………………………………………………………………………………………………….. 569

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XI©2013 Project Management Institute. A Guide to the Project Management Body of Knowledge (PMBOK® Guide) – Fifth Edition

List of tABLEs And figurEs

list of tABles And fiGures Figure 1-1. Portfolio, Program, and Project Management Interactions …………………………………………5

Figure 2-1. Functional organization ……………………………………………………………………………………….22

Figure 2-2. Weak Matrix organization …………………………………………………………………………………….23

Figure 2-3. Balanced Matrix organization ……………………………………………………………………………….24

Figure 2-4. Strong Matrix organization …………………………………………………………………………………..24

Figure 2-5. Projectized organization ………………………………………………………………………………………25

Figure 2-6. composite organization ……………………………………………………………………………………….26

Figure 2-7. the relationship Between Stakeholders and the Project …………………………………………31

Figure 2-8. typical cost and Staffing Levels Across a Generic Project Life cycle Structure …………39

Figure 2-9. Impact of Variable Based on Project time ……………………………………………………………..40

Figure 2-10. Example of a Single-Phase Project ………………………………………………………………………..42

Figure 2-11. Example of a three-Phase Project …………………………………………………………………………43

Figure 2-12. Example of a Project with overlapping Phases ……………………………………………………….43

Figure 2-13. Example of Predictive Life cycle ……………………………………………………………………………44

Figure 3-1. Project Management Process Groups …………………………………………………………………….50

Figure 3-2. Process Groups Interact in a Phase or Project ………………………………………………………..51

Figure 3-3. Project Management Process Interactions …………………………………………………………….53

Figure 3-4. Project Boundaries ………………………………………………………………………………………………54

Figure 3-5. Project data, Information and report Flow …………………………………………………………….59

Figure 3-6. data Flow diagram Legend …………………………………………………………………………………..60

Figure 4-1. Project Integration Management overview …………………………………………………………….65

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List of tABLEs And figurEs

Figure 4-2. develop Project charter: Inputs, tools and techniques, and outputs ………………………..66

Figure 4-3. develop Project charter data Flow diagram …………………………………………………………..67

Figure 4-3. develop Project charter data Flow diagram …………………………………………………………..72

Figure 4-5. develop Project Management Plan data Flow diagram …………………………………………..73

Figure 4-6. direct and Manage Project Work: Inputs, tools and techniques, and outputs ……………79

Figure 4-7. direct and Manage Project Work: data Flow diagram ……………………………………………..80

Figure 4-8. Monitor and control Project Work: Inputs, tools & techniques, and outputs ……………..86

Figure 4-9. Monitor and control Project Work data Flow diagram …………………………………………….87

Figure 4-10. Perform Integrated change control: Inputs, tools & techniques, and outputs …………..94

Figure 4-11. Perform Integrated change control data Flow diagram…………………………………………..95

Figure 4-12. close Project or Phase: Inputs, tools & techniques, and outputs ……………………………100

Figure 4-13. close Project or Phase data Flow diagram …………………………………………………………..101

Figure 5-1. Project Scope Management overview ………………………………………………………………….106

Figure 5-2. Plan Scope Management: Inputs, tools & techniques, and outputs ………………………..107

Figure 5-3. Plan Scope Management data Flow diagram ……………………………………………………….107

Figure 5-4. collect requirements: Inputs, tools & techniques, and outputs …………………………….111

Figure 5-5. collect requirements data Flow diagram …………………………………………………………….111

Figure 5-6. Example of a requirements traceability Matrix …………………………………………………….119

Figure 5-7. define Scope: Inputs, tools & techniques, and outputs …………………………………………120

Figure 5-8. define Scope data Flow diagram ………………………………………………………………………..120

Figure 5-9. create WBS: Inputs, tools & techniques, and outputs …………………………………………..125

Figure 5-10. create WBS data Flow diagram …………………………………………………………………………..126

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List of tABLEs And figurEs

Figure 5-11. Sample WBS decomposed down through Work Packages …………………………………….129

Figure 5-12. Sample WBS organized by Phase ………………………………………………………………………..130

Figure 5-13. Sample WBS with Major deliverables …………………………………………………………………..130

Figure 5-14. Validate Scope: Inputs, tools & techniques, and outputs ………………………………………133

Figure 5-15. Validate Scope data Flow diagram ………………………………………………………………………133

Figure 5-16. control Scope: Inputs, tools & techniques, and outputs ………………………………………..136

Figure 5-17. control Scope data Flow diagram ……………………………………………………………………….137

Figure 6-1. Project time Management overview ……………………………………………………………………143

Figure 6-2. Scheduling overview ………………………………………………………………………………………….144

Figure 6-3. Plan Schedule Management: Inputs, tools & techniques, and outputs ……………………145

Figure 6-4. Plan Schedule Management data Flow diagram …………………………………………………..145

Figure 6-5. define Activities: Inputs, tools & techniques, and outputs …………………………………….149

Figure 6-6. define Activities data Flow diagram ……………………………………………………………………150

Figure 6-7. Sequence Activities: Inputs, tools & techniques, and outputs ……………………………….153

Figure 6-8. Sequence Activities data Flow diagram ……………………………………………………………….154

Figure 6-9. Precedence diagramming Method (PdM) relationship types ………………………………..157

Figure 6-10. Examples of Lead and Lag ………………………………………………………………………………….158

Figure 6-11. Project Schedule network diagram ……………………………………………………………………..160

Figure 6-12. Estimate Activity resources: Inputs, tools & techniques, and outputs ……………………161

Figure 6-13. Estimate Activity resources data Flow diagram …………………………………………………..161

Figure 6-14. Estimate Activity durations: Inputs, tools & techniques, and outputs …………………….166

Figure 6-15. Estimate Activity durations data Flow diagram ……………………………………………………166

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Figure 6-16 develop Schedule: Inputs, tools & techniques, and outputs ………………………………….173

Figure 6-17. develop Schedule data Flow diagram ………………………………………………………………….173

Figure 6-18. Example of critical Path Method ………………………………………………………………………….177

Figure 6-19. Example of critical chain Method ………………………………………………………………………..178

Figure 6-20. resource Leveling ……………………………………………………………………………………………..179

Figure 6-21. Project Schedule Presentations —Examples ………………………………………………………..183

Figure 6-22. control Schedule: Inputs, tools & techniques, and outputs ……………………………………185

Figure 6-23. control Schedule data Flow diagram …………………………………………………………………..186

Figure 7-1. Project cost Management overview …………………………………………………………………….194

Figure 7-2. Plan cost Management: Inputs, tools & techniques, and outputs …………………………..195

Figure 7-3. Plan cost Management: data Flow diagram …………………………………………………………196

Figure 7-4. Estimate costs: Inputs, tools & techniques, and outputs ………………………………………200

Figure 7-5. Estimate costs data Flow diagram………………………………………………………………………201

Figure 7-6. determine Budget: Inputs, tools & techniques, and outputs ………………………………….208

Figure 7-7. determine Budget data Flow diagram …………………………………………………………………209

Figure 7-8. Project Budget components ………………………………………………………………………………..213

Figure 7-9. cost Baseline, Expenditures, and Funding requirements ………………………………………214

Figure 7-10. control costs: Inputs, tools & techniques, and outputs …………………………………………215

Figure 7-11. control costs data Flow diagram ………………………………………………………………………..215

Figure 7-12. Earned Value, Planned Value, and Actual costs …………………………………………………….219

Figure 7-13. to-complete Performance Index (tcPI) ………………………………………………………………..222

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Figure 8-1. Project Quality Management overview …………………………………………………………………230

Figure 8-2. Fundamental relationships of Quality Assurance and control Quality to the IPEcc, PdcA, cost of Quality Models and Project Management Process Groups…………………231

Figure 8-3. Plan Quality Management Inputs, tools & techniques, and outputs ……………………….232

Figure 8-4. Plan Quality Management data Flow diagram ………………………………………………………232

Figure 8-5. cost of Quality ……………………………………………………………………………………………………235

Figure 8-6. the SIPoc Model ………………………………………………………………………………………………..237

Figure 8-7. Storyboard Illustrating a conceptual Example of Each of the Seven Basic Quality tools …………………………………………………………………………………………….239

Figure 8-8. Perform Quality Assurance: Inputs, tools & techniques, and outputs ……………………..243

Figure 8-9. Perform Quality Assurance data Flow diagram …………………………………………………….243

Figure 8-10. Storyboard Illustrating the Seven Quality Management and control tools ………………246

Figure 8-11. control Quality: Inputs, tools & techniques, and outputs ………………………………………249

Figure 8-12. control Quality data Flow diagram ………………………………………………………………………249

Figure 9-1. Project Human resource Management overview ………………………………………………….257

Figure 9-2. Plan Human resource Management: Inputs, tools & techniques, and outputs ………..258

Figure 9-3. Plan Human resource Management data Flow diagram ……………………………………….258

Figure 9-4. roles and responsibility definition Formats …………………………………………………………261

Figure 9-5. rAcI Matrix ……………………………………………………………………………………………………….262

Figure 9-6. Illustrative resource Histogram…………………………………………………………………………..266

Figure 9-7. Acquire Project team: Inputs, tools & techniques, and outputs ……………………………..267

Figure 9-8. Acquire Project team data Flow diagram …………………………………………………………….268

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Figure 9-9. develop Project team: Inputs, tools & techniques, and outputs …………………………….273

Figure 9-10. develop Project team data Flow diagram ……………………………………………………………273

Figure 9-11. Manage Project team: Inputs, tools & techniques, and outputs …………………………….279

Figure 9-12. Manage Project team data Flow diagram ……………………………………………………………280

Figure 10-1. Project communications Management overview ………………………………………………….288

Figure 10-2. Plan communications Management: Inputs, tools & techniques, and outputs ………..289

Figure 10-3. Plan communications Management data Flow diagram ……………………………………….289

Figure 10-4. Basic communication Model ………………………………………………………………………………294

Figure 10-5. Manage communications: Inputs, tools & techniques, and outputs ……………………….297

Figure 10-6. Manage communications data Flow diagram ………………………………………………………298

Figure 10-7. control communications: Inputs, tools & techniques, and outputs ………………………..303

Figure 10-8. control communications data Flow diagram ……………………………………………………….304

Figure 11-1. Project risk Management overview …………………………………………………………………….312

Figure 11-2. Plan risk Management: Inputs, tools & techniques, and outputs …………………………..313

Figure 11-3. Plan risk Management data Flow diagram ………………………………………………………….313

Figure 11-4. Example of a risk Breakdown Structure (rBS)……………………………………………………..317

Figure 11-5. Identify risks: Inputs, tools & techniques, and outputs ………………………………………..319

Figure 11-6. Identify risks data Flow diagram………………………………………………………………………..320

Figure 11-7. Influence diagram ……………………………………………………………………………………………..326

Figure 11-8. Perform Qualitative risk Analysis: Inputs, tools & techniques, and outputs ……………328

Figure 11-9. Perform Qualitative risk Analysis data Flow diagram …………………………………………..328

Figure 11-10. Probability and Impact Matrix……………………………………………………………………………..331

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Figure 11-11. Perform Quantitative risk Analysis: Inputs, tools & techniques, and outputs …………334

Figure 11-12. Perform Quantitative risk Analysis data Flow diagram …………………………………………334

Figure 11-13. range of Project cost Estimates collected during the risk Interview ……………………336

Figure 11-14. Examples of commonly used Probability distributions ………………………………………….337

Figure 11-15. Example of tornado diagram ………………………………………………………………………………338

Figure 11-16. decision tree diagram ……………………………………………………………………………………….339

Figure 11-17. cost risk Simulation results ………………………………………………………………………………340

Figure 11-18. Plan risk responses: Inputs, tools & techniques, and outputs ……………………………..342

Figure 11-19. Plan risk responses data Flow diagram ……………………………………………………………..342

Figure 11-20. control risks: Inputs, tools & techniques, and outputs …………………………………………349

Figure 11-21. control risks data Flow diagram ………………………………………………………………………..349

Figure 12-1. Project Procurement Management overview ………………………………………………………..356

Figure 12-2. Plan Procurements: Inputs, tools & techniques, and outputs ………………………………..358

Figure 12-3. Plan Procurement Management data Flow diagram ……………………………………………..359

Figure 12-4. conduct Procurements: Inputs, tools & techniques, and outputs …………………………..371

Figure 12-5. conduct Procurements data Flow diagram ………………………………………………………….372

Figure 12-6. control Procurements: Inputs, tools & techniques, and outputs …………………………….379

Figure 12-7. control Procurements data Flow diagram ……………………………………………………………380

Figure 12-8. close Procurements: Inputs, tools & techniques, and outputs ……………………………….386

Figure 12-9. close Procurements data Flow diagram ………………………………………………………………387

Figure 13-1. Project Stakeholder Management overview …………………………………………………………392

Figure 13-2. Identify Stakeholders: Inputs, tools & techniques, and outputs ……………………………..393

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Figure 13-3. Identify Stakeholders data Flow diagram …………………………………………………………….393

Figure 13-4. Example Power/Interest Grid with Stakeholders …………………………………………………..397

Figure 13-5. Plan Stakeholder Management: Inputs, tools & techniques, and outputs ……………….399

Figure 13-6. Plan Stakeholder Management data Flow diagram ………………………………………………399

Figure 13-7. Stakeholders Engagement Assessment Matrix ……………………………………………………..403

Figure 13-8. Manage Stakeholder Engagement: Inputs, tools & techniques, and outputs …………..404

Figure 13-9. Manage Stakeholder Engagement data Flow diagram ………………………………………….405

Figure 13-10. control Stakeholder Engagement: Inputs, tools & techniques, and outputs ……………410

Figure 13-11. control Stakeholder Engagement: data Flow diagram …………………………………………..410

Figure A1-1. Process Group Interactions in a Project ……………………………………………………………….419

Figure A1-2. Project Management Process Interactions …………………………………………………………..421

Figure A1-3. Project Boundaries …………………………………………………………………………………………….425

Figure A1-4. Initiating Process Group ……………………………………………………………………………………..425

Figure A1-5. develop Project charter: Inputs and outputs ………………………………………………………..426

Figure A1-6. Identify Stakeholders: Inputs and outputs ……………………………………………………………426

Figure A1-7. Planning Process Group ……………………………………………………………………………………..428

Figure A1-8. develop Project Management Plan: Inputs and outputs ………………………………………..429

Figure A1-9. Plan Scope Management: Inputs and outputs ………………………………………………………429

Figure A1-10. collect requirements: Inputs and outputs ……………………………………………………………430

Figure A1-11. define Scope: Inputs and outputs ……………………………………………………………………….430

Figure A1-12. create WBS: Inputs and outputs ………………………………………………………………………….431

Figure A1-13. Plan Schedule Management: Inputs and outputs ………………………………………………….431

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