Business

Assignment 1: Quick Trip Case Study Due Week 4 and worth 250 points

Complete an analysis of the QuickTrip. Assess the organizational layout, performance metrics, and the technology that is used to measure performance and connect with consumers.

The QuickTrip Case Study is available in the course shell. It is also available at the following link: http://supplychainresearch.com/images/quik_trip.pdf

 

Write a seven (7) page paper in which you:

1. Evaluate QuickTrip operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them.

3. Examine QuickTrip value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

4. Determine the different types of performance measurements that can be used to measure QuickTrip service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

5. Examine the different types of technologies applied to QuickTrip service operations and evaluate how the technologies strengthen the value chain.

6. Use at least two (2) quality resources in this assignment that do not include the initial case study. Note: Wikipedia and similar websites do not qualify as quality resources.

 

Your assignment must follow these formatting requirements:

· Be typed, double spaced, using Times New Roman font (size 12), with one-inch margins on all sides; citations and references must follow Strayer Writing Standards (SWS). Check with your professor for any additional instructions.

· Include a cover page containing the title of the assignment, the student’s name, the professor’s name, the course title, and the date. The cover page and the reference page are not included in the required assignment page length.

 

The specific course learning outcomes associated with this assignment are:

· Apply the concept of operations management.

· Compare and contrast the difference between a supply chain and a value chain.

· Analyze the types of measures used for decision making.

· Analyze the five key competitive priorities and their relationship to operations strategy.

· Analyze different types of technology and their roles in manufacturing and service operations.

· Use technology and information resources to research issues in operations management.

· Write clearly and concisely about operations management using proper writing mechanics.

 

Click here to view the grading rubric for this assignment.

Grading for this assignment will be based on answer quality, logic / organization of the paper, and language and writing skills, using the following rubric.

Points: 250 Assignment 1: QuickTrip Case Study
Criteria  

Unacceptable

Below 60% F

Meets Minimum Expectations

60-69% D

 

Fair

70-79% C

 

Proficient

80-89% B

 

Exemplary

90-100% A

1. Evaluate QuickTrip’s operations strategy and explain how the organization seeks to gain a competitive advantage in terms of sustainability.

Weight: 15%

Did not submit or incompletely evaluated QuickTrip’s operations strategy; Did not submit or incompletely explained how the organization seeks to gain a competitive advantage in terms of sustainability. Insufficiently evaluated QuickTrip’s operations strategy; Insufficiently explained how the organization seeks to gain a competitive advantage in terms of sustainability. Partially evaluated QuickTrip’s operations strategy; Partially explained how the organization seeks to gain a competitive advantage in terms of sustainability. Satisfactorily evaluated QuickTrip’s operations strategy; Satisfactorily explained how the organization seeks to gain a competitive advantage in terms of sustainability. Thoroughly evaluated QuickTrip’s operations strategy; Thoroughly explained how the organization seeks to gain a competitive advantage in terms of sustainability.
2. Analyze how operation management activities affect the customer experience. Select two (2) operation management challenges and provide the solutions for confronting them. Weight: 20% Did not submit or incompletely analyzed how operation management activities affect the customer experience. Did not submit or incompletely selected two (2) operation management challenges; Did not submit or incompletely provided the solutions for confronting them. Insufficiently analyzed how operation management activities affect the customer experience. Insufficiently selected two (2) operation management challenges; Insufficiently provided the solutions for confronting them. Partially analyzed how operation management activities affect the customer experience. Partially selected two (2) operation management challenges; Partially provided the solutions for confronting them. Satisfactorily analyzed how operation management activities affect the customer experience. Satisfactorily selected two (2) operation management challenges; Satisfactorily provided the solutions for confronting them. Thoroughly analyzed how operation management activities affect the customer experience. Thoroughly selected two (2) operation management challenges; Thoroughly provided the solutions for confronting them.
3. Examine QuickTrip’s value chain and evaluate its effectiveness to operations in terms of quality, value creation, and customer satisfaction.

Weight: 15%

Did not submit or incompletely examined QuickTrip’s value chain; Did not submit or incompletely evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction. Insufficiently examined QuickTrip’s value chain; Insufficiently evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction. Partially examined QuickTrip’s value chain; Partially evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction. Satisfactorily examined QuickTrip’s value chain; Satisfactorily evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction. Thoroughly examined QuickTrip’s value chain; Thoroughly evaluated its effectiveness to operations in terms of quality, value creation, and customer satisfaction.
4. Determine the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Select at least two (2) types that can be applied and provide justifications for the selection.

Weight: 20%

Did not submit or incompletely determined the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Did not submit or incompletely selected at least two (2) types that can be applied; Did not submit or incompletely provided justifications for the selection. Insufficiently determined the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Insufficiently selected at least two (2) types that can be applied; Insufficiently provided justifications for the selection. Partially determined the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Partially selected at least two (2) types that can be applied; Partially provided justifications for the selection. Satisfactorily determined the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Satisfactorily selected at least two (2) types that can be applied; Satisfactorily provided justifications for the selection. Thoroughly determined the different types of performance measurements that can be used to measure QuickTrip’s service-delivery system design. Thoroughly selected at least two (2) types that can be applied; Thoroughly provided justifications for the selection.
5. Examine the different types of technologies applied to QuickTrip’s service operations and evaluate how the technologies strengthen the value chain.

Weight: 15%

Did not submit or incompletely examined the different types of technologies applied to QuickTrip’s service operations; Did not submit or incompletely evaluated how the technologies strengthen the value chain. Insufficiently examined the different types of technologies applied to QuickTrip’s service operations; Insufficiently evaluated how the technologies strengthen the value chain. Partially examined the different types of technologies applied to QuickTrip’s service operations; Partially evaluated how the technologies strengthen the value chain. Satisfactorily examined the different types of technologies applied to QuickTrip’s service operations; Satisfactorily evaluated how the technologies strengthen the value chain. Thoroughly examined the different types of technologies applied to QuickTrip’s service operations; Thoroughly evaluated how the technologies strengthen the value chain.
6. 3 references

Weight: 5%

No references provided Does not meet the required number of references; all references poor quality choices. Does not meet the required number of references; some references poor quality choices. Meets number of required references; all references high quality choices. Exceeds number of required references; all references high quality choices.
7. Clarity, writing mechanics, and formatting requirements

Weight: 10%

Mo

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