Business

Question 1

__________ activities include the acceptance over the Internet of online orders (i.e. commercial transactions) and electronic payments (i.e. financial transactions).

Question options:

  

Support

 

Processing

 

Transaction

 

Operational

 

Question 2

The online delivery of digital goods, such as software, music, videos, films, and e-books, by letting customers download the purchased product(s), is an example of:

Question options:

  

fulfillment.

 

transaction.

 

distribution.

 

customer support.

 

Question 3

By taking orders online, the Internet has, in many cases, drastically changed a company’s __________ activities.

Question options:

  

sales

 

service

 

production

 

support

 

Question 4

In order for a competence to be considered as core, it needs to be all of the following EXCEPT:

Question options:

  

valuable.

 

unique.

 

hard to imitate.

 

innovative.

 

Question 5

__________ include wholesalers, distributors, retailers and customers.

Question options:

  

Strategic core value chain   partners

 

Upstream value chain partners

 

Downstream value   chain partners

 

Value chain integrators

 

Question 6

__________ such as strategic outsourcing partners, application service providers (ASPs) and system integrators provide the electronic infrastructure for a company.

Question options:

  

Strategic core value chain   partners

 

Upstream value chain partners

 

Downstream value chain partners

 

Value chain   integrators

 

Question 7

__________ represent the ability of a firm to use resources efficiently and effectively.

Question options:

  

Competencies

 

Capabilities

 

Assets

 

Skills

 

Question 8

__________ deals with the primary inputs for different processes within the organization.

Question options:

  

Resource acquisition

 

Operations

 

Procurement

 

Supply chain

 

Question 9

Improving supply chain coordination, functional synergies and linkages between offline and online channels are examples of:

Question options:

  

cooperative agreements.

 

organizational efficiency.

 

complementarities.

 

e-technologies.

 

Question 10

__________ consist(s) of receiving, storing, and distributing incoming goods within the company.

Question options:

  

Inbound logistics

 

Outbound logistics

 

Operations

 

Warehousing

 

Question 11

Amazon.com has also extensively used information captured throughout its __________ to create value. Customers have the possibility of tracking past purchases online and checking the status of delivery.

Question options:

  

internal value chain

 

virtual value chain

 

value network

 

physical value chain

 

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