19. Which of the following is a manager allowed to do during union-organizing negotiations?


A. Retaliate against employees because of their union activity


B. Request outside union officials to leave the facility


C. Interrogate employees or coerce them with promises if the unionization fails


D. Conduct surveillance on employees to determine the level of union sentiment


End of exam


20. What is meant by allocation of costs?


A. The cost of non-revenue-producing departments is divided up among the revenue-producing departments.


B. The cost of capital expenditures is divided among the various departments within the facility.


C. Before purchasing new equipment, its long-term operating costs must be written into the budget.


D. The equipment used by each department is accounted for in its budget.




Research projects






Health care organizations closely align their mission statement


and strategic statement to both their internal


organization as well as their marketing approach to the external


market to capture more customers.




This project is designed to help you demonstrate your understanding


of how a health care organization’s mission


statement and strategic statement can be used to target a


specific type of health care customer. This project will also


enhance your writing, research, and critical-thinking skills.




Step 1


Go to and


read the instructions for research projects.


Step 2


Choose a hospital organization and begin researching


answers to the following questions. Locate answers to the


questions, and then write your findings in your own words.


1. What is the organizational structure of your chosen


organization (board of trustees, corporate, etc.)?


2. What is the mission or strategic statement of your organization?


3. What kind of services does the organization provide


(i.e., what types of surgery or patient care)?


4. Do a SWOT analysis on the organization. What are the


weaknesses and strengths of the organization?




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5. Give a brief description of the organization, where it’s


located, when it was founded, whether it’s gotten any


outstanding awards or achievements, etc.


6. Describe the general population surrounding the organization.


You may need to use additional research sources and other


Web sites to complete your project. You must use appropriate


citation throughout your paper, and you must include a reference


page with the project. You can use sites such as the


Census Bureau to answer some of the questions.




1. Type your submission, double-spaced, in a standard


print font, size 12. Use a standard document format with


1-inch margins. (Do not use any fancy or cursive fonts.)


2. Include the following information at the top of your




a. Name and address


b. Student number


c. Course title and number (Health Care Management:




d. Research project number (51681000)


3. Read the assignment carefully and answer each




4. Be specific. Limit your submission to the questions


asked and issues mentioned.


5. Include a reference page that lists Web sites, journals, or


any other references used in preparing the submission.


6. Proofread your work carefully. Check for correct spelling,


grammar, punctuation, and capitalization.



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