1. According to _____, bureaucratic positions discourage specialized skills because they foster subjective judgments by managers.

A. Adam Smith

B. Max Weber

C. Henri Fayol

D. Frederick Taylor

E. Abraham Maslow

2. Which of the following statements exemplifies the importance of managerial skills?

A. Obtaining high performance from people in the organization is easy because of the authority managers will continue to have over knowledge workers.

B. Technical skills are most important after becoming a top-level manager.

C. The importance of managerial skills is consistent across all managerial levels.

D. Conceptual and decision skills become less important than technical skills as a manager rises higher in the company.

E. Interpersonal skills are important throughout a manager’s career, at every level of management.

3. Taylor’s theory is criticized because it

A. ignored job-related social and psychological factors by emphasizing only money as a worker incentive.

B. was vested in too many people.

C. was too simplistic to be applicable to the real world.

D. treated the principles as universal truths for management.

E. promoted a unity of interest between employees and management.

4. Emotional intelligence involves the skills of all of the following except

A. understanding oneself.

B. managing oneself.

C. working effectively with others.

D. knowing others strengths and limitations.

E. making good decisions.

5. Which of the following is a principle of the human relations approach?

A. Scientific methods should be applied to analyze work.

B. Social needs have precedence over economic needs.

C. Management should cooperate with workers to ensure that jobs match plans.

D. Wasteful movements can be identified and removed to increase productivity.

E. Management is a profession and can be taught.

6. Which is the most basic human need, as suggested by Abraham Maslow?

A. physical

B. safety

C. self-actualization

D. love and belonging

E. esteem

7. Around 1436, the _____ standardized production through the use of an assembly line.

A. Chinese

B. Egyptians

C. Venetians

D. Greeks

E. Romans

8. In smaller entrepreneurial firms and even in more adaptive larger firms, managers

A. are no longer utilized.

B. rely more heavily on technical skills.

C. focus primarily on hierarchy.

D. have strategic, tactical, and operational responsibilities.

E. focus on internal operations only.

9. The classical approaches as a whole were criticized because

A. they overemphasized the relationship between an organization and its external environment.

B. they assumed employees wanted to work and could direct and control themselves.

C. most managers were not trained in using the classical approaches.

D. they usually stressed one aspect of an organization or its employees at the expense of other considerations.

E. many aspects of a management decision could not be expressed through mathematical symbols and formulas.

10. Which type of manager is responsible for translating the general goals and plans developed for an organization into more specific activities?

A. operational managers

B. functional managers

C. activities managers

D. strategic managers

E. tactical managers

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