Consultants, Inc. Maryland Technology Consultants (MTC) is a successful Information Technology consulting services firm that utilizes proven IT and management methodologies to achieve measurable results for its customers. Its customer base includes small to mid-tier businesses, non-profit organizations and governmental agencies at the local, state and federal levels. MTC feels strongly that its success is dependent on the combination of the talent of
its IT consultants, the best practices MTC employs, and a dedication to delivering truly beneficial IT solutions to their clients.
Corporate Name: Maryland Technology Consultants, Inc. Founded: May2008
Headquarters: Baltimore, Maryland
Satellite Locations: Herndon, Virginia; Bethesda, Maryland Number of Employees: 450
Total Annual Gross Revenue: $95,000,000
President and Chief Executive Officer (CEO): Samuel Johnson
MTC provides consulting services in the following areas: •
· Business Process Consulting -Business process redesign, process improvement
• IT Consulting -IT strategy, analysis, planning, system development, implementation, and network support
• IT Outsourcing Consulting –Requirements analysis; vendor evaluation, due diligence, selection and performance management; Service Level Agreements
MTC’s business strategy is to provide extraordinary consulting services and recommendations
to its customers by employing highly skilled consultants and staying abreast of new business
concepts and technology and/or
developing new business concepts and best practices of its
Excerpt from the MTC Strategic Business Plan
While the complete strategic plan touches on many areas, below is an excerpt from MTC’s latest Strategic Business Plan that identifies a few of MTC’s Goals.
Goal 1: Increase MTC Business Development by winning new contracts in the areas of IT consulting.
Build a cadre of consultants internationally to provide remote research and analysis support to MTC’s onsite teams in the U. S.
Continue to increase MTC’s ability to quickly provide high quality consultants to awarded contracts to best serve the clients’ needs.
Goal 4: Increase MTC’s competitive advantage in the IT consulting marketplace by increasing its reputation for having IT consultants who are highly skilled in leading edge technologies and innovative solutions for its clients.
Current Business Environment
MTC provides consultants on-site to work with its clients, delivering a wide variety of IT-related services. MTC obtains most of its business through competitively bidding on Requests for
Proposals issued by business, government and non-profit organizations. A small but growing portion of its business is through referrals and follow- on contracts from satisfied clients. MTC
anticipates it will win two large contracts in the near future and is preparing proposals for several other large projects.
MTC, as a consulting company, relies on the quality and expertise of its employees to provide the services needed by the clients.
When it is awarded a contract, the customer expects MTC
to quickly provide the consultants and begin work on the project.
MTC, like other consulting companies, cannot afford to carry a large number of employees that are not assigned to contracts.
Therefore, they need to determine the likelihood of winning a new contract and ensure the appropriately skilled consultants are ready to go to work when needed. MTC relies on its Human Resources (HR)
Department to find and hire the personnel that the line managers
need for upcoming contracts. It is very much a “just in time” hiring situation.
The Headquarters in Baltimore, Maryland, houses approximately 350 employees. Satellite offices have been opened in the last two y
ears in both Herndon, Virginia and Bethesda, Maryland to provide close proximity to existing clients. It is anticipated that new pending
contracts would add staff to all locations. The management team believes there is capacity at all locations, as much of the consultants’ work is done on-site at the customers’ locations.
As a small to mid-size business (SMB), MT recognizes that it needs to carefully plan its future strategy. Considering the competitive environment that contains many very large IT consulting firms, such as Hewlett-Packard (HP), Booz Allen Hamilton (BAH), and
Science Applications International Corporation (SAIC)
, as well as numerous smaller companies with various skill sets,
market niches, and established customer bases, MTC
will be evaluating how best to position itself for the future and recognizes that its ability to identify its core competencies, move with
agility and flexibility and deliver consistent high-quality service to its clients is critical for continued success. One area that is critical to a consulting company is the ability to have employees who possess
the necessary knowledge and skills to fulfill current and future contracts. Given the intense competition in the IT consulting sector,
MTC is planning to incorporate a few consultants in other countries to provide remote research and analysis support to the on-site U. S.
teams. Since MTC has no experience in the global marketplace, the Director of HR has begun examining international labor laws to determine where MTC should recruit and hire employees.
The two contracts that MTC expects to win very soon will require the hiring of an additional 75 consultants very quickly. The Director of HR is concerned that the current manual process of recruiting and hiring employees will not allow his department to be responsive to these needs as well as the demands of future growth and increased hiring requirements. He is looking for a near-term solution that will automate many of the manual hiring process steps and reduce the
time it takes to hire new staff. He is also looking for a solution that will allow MTC to hire employees located in other countries around
The management team has been discussing how to ramp up to fill the requirements of the two new contracts and prepare the company to continue growing as additional contracts are awarded in the future.
The company has been steadily growing and thus far hiring of new
employees has been handled through a process that is largely manual. The HR Director reported that his staff will be unable to accommodate the hiring of the 75 new employees in the timeframe required as well as continue to handle the expanded hiring projections. The Chief Information Officer (CIO) then recommended that the company look for a commercial off-the-shelf software product that can dramatically improve the hiring process and shorten the time it takes to hire new employees. The Chief Financial Officer (CFO) wants to ensure that all investments are in line with the corporate mission and will achieve the desired return on investment. She will be looking for clear information that proposals have been well researched,
provide a needed capability for the organization, and can be cost
– effectively implemented in a relatively short period of time to reap the benefits. The CEO has asked the CIO to work with HR to recommend a solution.
As a business analyst in the CIO’s department, you have been assigned to conduct an analysis, develop a set of system requirements, evaluate a proposed solution, and develop an
implementation plan for an IT solution (applicant tracking system
or recruiting system) to improve the hiring process.
The CIO has set up a series of interviews for you to collect
information about the current hiring process and the requirements for a system. He has asked you to produce a Business Analysis and System Recommendation Report (BA&SR) as your final deliverable.
In the interviews you conduct with the organizational leaders, you hear the comments recorded below.
CEO: Samuel Johnson
“While I trust my HR staff to address the nuts and bolts of the staffing processes, what is critically important to me is that the right people can be in place to fulfill our current contracts and additional talented staff can be quickly hired to address needs of future contracts we win. I can’t be out in the market soliciting new business if we can’t deliver on what we’re selling. Our reputation is largely dependent on having knowledgeable and capable staff to deliver the services our clients are paying for and expect from MTC.”