HCA 320 Essentials of Managed Care

59. Emotional ____________ occurs when emotions are transmitted from one party to another.

a. reaching

b. passage

c. displacement

d. contagion

60. ____________ is the tendency for others to exchange equal levels of goods and services.

a. Bartering

b. Sharing

c. Reciprocity

d. Fairness

61. _____________ involves acquisition of knowledge or skills through study, instruction or


a. Learning

b. Research

c. Studying

d. None of the above.

62. The three strategies that are the most common when individuals engage another party and

seek resolution are ____________.

a. compromising, competing, and collaborating

b. compromising, competing and consistency

c. creating, combining and consistency

d. creating, cost-effectiveness and collaborating

63. _____________ is a negotiation tactic which involves trading off on issues that are of different

value to each party.

a. Pitching

b. Compromising

c. Aggregating

d. Logrolling

64. Objective arguments are more effective than subjective arguments because they are rooted

in _____________, not perception, and are therefore more difficult to refute.

a. rumors

b. stipulations

c. logic

d. arguments16

Final Examination

HCA 320 Essentials of Managed Care

65. BATNA stands for “Best _____________ to a Negotiated Agreement.”

a. Alternate

b. Acceleration

c. Advance

d. Arrival

66. Managers can use “____________,” as described by Sterman, to help them understand

dynamic complexity and gain insight into sources of policy resistance.

a. corporate models

b. corporate simulators

c. management models

d. management simulators

67. ____________ learning is when problem solvers adjust their behavior and work processes in

response to changing events or trends.

a. Adaptive

b. Creative

c. Organizational

d. Generative

68. The ____________ effect is the tendency to infer specific characteristics of a person or

organization from our overall impressions or feelings about that person or organization.

a. abstraction

b. illusory

c. perception

d. halo

69. Through _____________, innovators learn about possible action alternatives, outcome

preferences and contextual factors.

a. guessing

b. actions

c. discovery

d. production

70. According to Rosenzweig, the pervasive belief that organizational innovativeness could be

replicated through a simple formulae can be attributed to observational bias known as


a. discovery

b. genesis

c. the halo effect

d. adaptation17

Final Examination

HCA 320 Essentials of Managed Care

71. According to Plesk and Wilson, the four key conditions or parameters required for space for

novel ideas, creative solutions, and the emergence of new relationships are _____________.

a. discretion, boundaries, permission, and requirements

b. direction, brainstorming, permission, and resources

c. discretion, brainstorming, permission, and resources

d. direction, boundaries, permission, and resources

72. Three common myths or misconceptions about innovation are that (1) innovation is good;

(2) there is a formula, and (3) innovation is ____________.

a. infinite

b. finite

c. linear

d. circular

73. _____________ are workforce or human resource practices that have been shown to improve

an organization’s capacity to effectively attract, select, hire, develop, and retain high-

performing employees.

a. High-Performance Work Practices

b. Just Culture/Just Safety Culture

c. Magnet Status

d. Pay-For-Performance

74. Burgeoning medical knowledge and the complexity of health care delivery have resulted in

increasing _____________ in the health care workforce.

a. organization

b. professionalism

c. generalization

d. specialization

75. Six Sigma is a quality improvement strategy invented by _____________ in the mid 1980s.

a. IBM

b. Sprint

c. AT&T

d. Motorola

76. _____________ identification has effectively limited organizational identification

(i.e., individuals’ sense of alignment with the organization).

a. Professional

b. Personal

c. Self

d. Group18

Final Examination

HCA 320 Essentials of Managed Care

77. ____________ comprises the fundamental values, assumptions, and beliefs held in common

by members of an organization.

a. Strategy

b. Culture

c. Structure

d. Branding

78. ____________ is the process of providing a lens through which to interpret a situation.

a. Structuring

b. Defining

c. Framing

d. Aligning

79. _____________ leadership is defined as influencing followers by “broadening and elevating

followers’ goals and providing them with confidence to perform beyond the expectations

specified in the implicit or explicit exchange agreement.”

a. Transactional

b. Transformational

c. Traditional

d. Innovative

80. _____________ can be defined as the creation, implementation, and overall direction for a


a. Strategic management

b. Competitive advantage

c. Environmental control

d. None of the above.

81. The _____________ Framework has often been employed to understand the competitive forces

in industries.

a. Forward Financial

b. Five Fingers

c. Five Forces

d. Forward Forces

82. ____________ costs are the costs incurred when a customer changes from one supplier or

product to another.

a. Detrimental

b. Rotating

c. Oscillating

d. Switching19

Final Examination

HCA 320 Essentials of Managed Care

83. ___________ power is when customers seek to drive down price and improve quality.

a. Buyer

b. Intentional

c. Supplier

d. Group

84. The analytical tool used for evaluating organizational capabilities, SWOT, stands for


a. strengths, weakness, organization, and teamwork

b. strengths, weakness, opportunities, and threats

c. structure, weakness, opportunities and teamwork

d. structure, weakness, organization and threats

85. When competing products or services are similar, buyers may obtain value based on the

company’s ____________.

a. portfolio

b. image

c. efficiency

d. efforts

86. ____________ analysis compares the value of the strategic business units (SBUs) of firms.

a. Creative

b. Systems

c. Organizational

d. Portfolio

87. The physician-hospital relationships fall into three broad categories: noneconomic integration,

economic integration, and ____________ integration.

a. employee

b. formal

c. personal

d. clinical

88. Governance mechanisms of alliances include (1) joint ownership in which partners share

control of some or all alliance assets; (2) contracts that specify rights and obligations of

alliance partners; (3) _____________ that rely on trust and goodwill; or (4) some combination

of these.

a. formal rewards

b. informal rewards

c. formal agreements

d. informal agreements20

Final Examination

HCA 320 Essentials of Managed Care

89. ____________ and conflict-management systems are subsets of relational norms underlying

the process exchange over time.

a. Trust

b. Intent

c. Productivity

d. Competition

90. A major difficulty that organizations face in addressing alliance problems is actually their

inability to identify the ____________ correctly.

a. truth

b. strengths

c. problem

d. structure

91. An example of an appropriate way to deal with an alliance problem is ____________.

a. implementing performance monitors

b. swapping capabilities

c. creating governing boards

d. creating a system of checks and balances

92. To form a successful alliance, the members of the alliance need to be able to learn from their

experience and to build additional _____________ as needed.

a. lines of evidence

b. outputs

c. capital

d. capabilities

93. Willingness to put alliance interests first is a key factor of the _____________ stage of a life

cycle model of organizational alliances in health care.

a. critical crossroads

b. maturity

c. emergence

d. transition

94. ____________ partners are not particularly interested in the strategic aspirations of the other

partner in the alliance relationship.

a. Indifferent

b. Cooperative

c. Quasi-cooperative

d. Competitive 21

Final Examination

HCA 320 Essentials of Managed Care

95. The ____________ (HIPAA) limits the ability of new employers to exclude coverage for

preexisting conditions.

a. Health Insurance Portability and Accountability Act

b. Health Inspection Portability and Accountability Act

c. Heath Insurance Preferentially and Accountability Act

d. Health Inspection Preferentially and Accountability Act

96. The ____________ of 1986 is designed to prevent institutions from denying care to anyone

seeking emergency medical treatment, regardless of citizenship, insurance status, or ability to


a. Emergency Medical Transfer and Litigation Act (EMTALA)

b. Emergency Medical Treatment and Labor Act (EMTALA)

c. Emergency Medical Treatment and Litigation Act (EMTALA)

d. Emergency Medical Transfer and Labor Act (EMTALA)

97. The ____________ stores information regarding physicians’ and dentists’ professional

competence and conduct.

a. National Practitioner Data Bank (NPDB)

b. Network of Competencies Data Bank (NCDB)

c. National Record of Health Care Provider Competencies (NRHCPC)

d. Network of Known Practitioner Errors (NKPE)

98. One approach to aligning the IS function with the rest of the organization includes the

idea that IS function should _____________ that of the organization.

a. control

b. unite

c. supplement

d. mirror

99. Successful strategic _____________ should result in a set of IS projects that the organization

has identified as important to its strategic direction or for sustaining existing capabilities.

a. values

b. governance

c. implementation

d. alignment

100. The construction phase of the systems development life cycle (SDLC) includes system

design, building, and _____________.

a. testing

b. selling

c. marketing


d. contracting

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