31. The state of feeling or thinking in which one is energized or aroused to perform a task or

engage in a particular behavior is _____________.

a. motivation

b. power

c. leverage

d. None of the above.

32. _____________ can be useful in collecting information about beliefs and attitudes as long as

they are anonymous and there is assurance the results will be acted on.

a. Interviews

b. Employee surveys

c. Public forums

d. Suggestion boxes

33. The four central components of expectancy theory are _____________.

a. job outcomes, victories, implementation and expectancy

b. job outcomes, valences, instrumentality and expectancy

c. job security, valences, implementation and eagerness

d. job security, valences, instrumentality and expectancy

34. _____________ is the most important defining characteristic of health care professionals.

a. Autonomy

b. Determination

c. Competence

d. Creativity11

Final Examination

HCA 320 Essentials of Managed Care

35. One of the best ways to motivate physicians include _____________.

a. distributing guidelines and protocols

b. financial incentives

c. traditional medical education programs

d. reminders and feedback

36. The causes of motivational problems often fall into three categories: 1) inadequate

definition of the desired performance, 2) impediments to employee performance and

3) _____________.

a. too much autonomy

b. inadequate performance-reward linkages

c. internal review structures

d. behavioral shortcomings

37. ____________ involves “directed autonomy” whereby individuals or teams are given an overall

direction yet considerable leeway concerning how they go about following that direction.

a. Allotment

c. Enforcement

b. Engagement

d. Empowerment

38. ____________ is when altering certain aspects of the job may satisfy employees’ psychological

needs and motivation.

a. Job description

b. Job finalization

c. Job redesign

d. All of the above.

39. Team goals and their accompanying tasks can be categorized according to ____________,

complexity, and diversity.

a. goal direction

b. goal clarity

c. standardization

d. aptitude

40. Formal groups are formally recognized, organizational based social systems that are task

oriented with specific purpose and produce measurable _____________.

a. outcomes

b. needs

c. jobs

d. None of the above.12

Final Examination

HCA 320 Essentials of Managed Care

41. Effective team performance is dependent upon a team’s ability to form ____________ with

other teams in a positive and productive manner.

a. municipalities

b. intergroup relationships

c. intragroup dynamics

d. independence

42. ____________ leadership is the legitimate authority given to a team member.

a. Formal

b. Official

c. Informal

d. Direct

43. Members carrying out ____________ activities are involved in general scanning for ideas and

information about the external environment.

a. ambassador

b. functional

c. scouting

d. locating

44. A ____________ is a member of a team who obtains the benefits of group membership but

does not accept a proportional share of the costs of membership.

a. slacker

b. lazy person

c. free rider

d. leader

45. Which theory of motivation model includes hygiene factors?

a. McClelland’s model

b. Keller’s model

c. Maslow’s model

d. Herzberg’s model

46. _____________ group technique and Delphi technique elicit group members’ opinions prior to

judgments about those opinions.

a. Normal

b. Biased

c. Unbiased

d. Nominal13

Final Examination

HCA 320 Essentials of Managed Care

47. The ____________ stage of team development is characterized by disagreement, counter-

independence and the need to manage conflict.

a. storming

b. forming

c. adjourning

d. performing

48. ____________ described communication as mostly a linear process.

a. Plato

b. Plutarch

c. Aristotle

d. Socrates

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