BIOLOGY

20. The complexity and difficulty of leading health care organizations (HCOs) in a dynamic world

has spurred interest in identifying _____________.

a. avenues of change

b. competencies

c. novel health practices

d. directives

21. Studies have identified two types of support that those in leadership roles must provide for

successful change: instrumental and _____________ support.

a. industrial

b. proactive

c. interpersonal

d. unconventional

22. Processing the stress related to leadership action is recommended as a routine approach to

self-_____________ in leadership positions.

a. fulfillment

b. care

c. destruction

d. motivation

23. Service lines are programs that are organized around _____________.

a. technologies

b. diseases

c. patient populations

d. All of the above.9

Final Examination

HCA 320 Essentials of Managed Care

24. The purpose of ____________ is to bring people together, while avoiding the negative effects

of differences in power of different participants and of limits in perspectives of each

department and level in the hierarchy.

a. parallel organization

b. informed consent

c. process evaluation

d. external organization

25. ____________ is the coordination of activities among organizational units, including the

management of conflicts among the units.

a. Specialization

b. Integration

c. Interdependence

d. All of the above.

26. ____________ are programs that are organized around diseases or conditions, patient

population or technologies.

a. Service lines

b. Delivery systems

c. Parallel systems

d. None of the above.

27. ____________ organizational structures maintain their traditional functional structures and

create program structures for just one or two programs.

a. Divergent

c. Duplicate

b. Decentralized

d. Hybrid

28. ____________ is the specification of the training required to perform work.

a. Standardization of work

b. Standardization of skills

c. Standardization of compliance

d. Standardization of competence10

Final Examination

HCA 320 Essentials of Managed Care

29. ____________ is/are the exchange of information about work performance between two people

who are not in a hierarchical relationship.

a. Consensual agreement

b. Mutual adjustment

c. Shared objectives

d. Alienated forces

30. _____________ coordination captures aspects of both the programming and feedback

approaches to coordination.

a. Alliance

b. Conditioned

c. Relational

d. Intuitive

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